Refund policy
Returns, Replacements & Refund Policy
At Solasta Resin Art, we take immense pride in delivering handcrafted elegance with every piece. While we ensure rigorous quality checks and secure packaging to minimize in-transit damage, we understand that unforeseen issues may arise. In such rare instances, our team is here to support you with a seamless resolution process.
Replacement for Damaged or Incorrect Products
We are pleased to offer free and hassle-free replacements for any item that arrives damaged or is mistakenly delivered. The original product must be returned to initiate the replacement process.
> Important: To verify the issue, we require a clear unboxing video from the moment the package is opened. This is essential for processing any return or replacement. Without this video, we regret that we will be unable to honor the request.
Please contact us within 2 days of receiving the product to report any concerns. You can reach us via:
📩 Email: care@solastaresinart.com
📱 WhatsApp: +91 7204128328
> Note: Customized or personalized items are not eligible for return unless they arrive damaged or incorrect.
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Order Cancellations
Should you wish to cancel your order, please inform us within 24 hours of placing it. Cancellations requested beyond this period will not be accepted.
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In-Transit Damage & Delivery Inspection
We take utmost care in our packaging. However, if your parcel appears tampered with or visibly damaged upon delivery:
Immediately inform us via WhatsApp
Mention the condition on the delivery remarks form (e.g., “Box tampered”)
Share photos and a description of the issue within 48 hours of receiving the product
This helps us initiate timely action and resolve the matter efficiently.
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Return Eligibility & Shipping Charges
Returns are applicable on all non-custom products, subject to inspection.
Handmade or customized items can only be returned if damaged or incorrect.
In case of voluntary returns (not related to damage), return shipping charges will apply and vary based on product size.
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Refunds
If a refund is approved post-inspection, the amount will be credited to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to process the transaction.
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Non-Returnable Items
Please note that the following items are non-returnable:
Customized or personalized products
Sale or discounted items
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Gift cards & Exchanges
To receive a different item, the fastest method is to complete the return process and place a fresh order for your desired product once the return is approved.
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Disclaimer
The information provided on our website is intended for general guidance only. While we strive to maintain accuracy and quality in every aspect, Solasta Resin Art does not make warranties regarding the completeness or reliability of any content, product, or service displayed.
Use of our products is at the buyer’s own discretion and risk. We shall not be liable for any loss, damage, or injury arising from use or misuse of any product purchased from our platform.
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Dispute Resolution
All terms, transactions, and disputes are governed by the laws of India. Any concerns arising from your use of this website or purchases made shall fall under the jurisdiction of Indian courts.
We may link to third-party websites for enhanced customer experience; however, Pacific Resin Art is not responsible for the content or availability of external sites.
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Commitment to Excellence
We’re committed to offering an extraordinary experience both in our creations and our service. Thank you for choosing Solasta Resin Art to bring timeless elegance into your space.